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Support

Have a question, found a bug, or need help with your account? We're here.

Contact us

The fastest way to reach us is email — we read and respond to every message ourselves.

How do I connect with my partner?

During setup, one of you creates a couple and shares an invite code (or link) with the other. Once your partner enters it, you're connected and share one heart from then on.

Why did our heart go down?

Your shared heart naturally decays over time so that showing up for each other stays something you keep choosing. Logging any of the 10 actions raises it back up.

I logged the wrong action — can I undo it?

Yes. Tap the undo icon on the main heart screen to reverse the most recently logged action, for both of you.

Does the subscription cover both of us?

Yes. One partner subscribing unlocks Buffaly for the whole couple — it's never per person.

How do I delete my account?

Open Settings in the app and tap Delete Account. This permanently removes your account and data.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID, not in the app. Go to iOS Settings → your name → Subscriptions to view, change, or cancel.

Still stuck?

Email us at hello@getbuffaly.com and we'll get back to you as soon as we can.